Technical Support Specialist in Auburn Hills, MI at Makino Inc.

Date Posted: 12/21/2019

Job Snapshot

Job Description

Single Source Technologies, representing Makino as well as other high end machine tool products, is a single-source provider of machine tools, engineering services, tooling, supplies, application support and customer service throughout North America. We are currently seeking a Technical Support Specialist for our Auburn Hills, MI location.

The Opportunity

Single Source Technologies is seeking a Technical Support Specialist with 5 years’ experience in Horizontal and Vertical CNC Metal Milling Machine Tooling.  A TSS is the first responder to customer needs and provides troubleshooting support over the phone as well as dispatch field resources.

Essential Duties and Responsibilities

  • Apply the proper telephone etiquette and build positive rapport with various customers.
  • Identify and order necessary parts as needed.
  • Schedule, dispatch, and provide guidance to Field Service Engineers.
  • Be the focal point of machine technical knowledge.
  • Participate in new product launches.
  • Work with Makino engineering departments to remedy machine problems.
  • Identify and communicate parts stocking needs both for new release products and for existing products as the machine design changes.
  • Inventory and maintain the team’s test equipment and special tools.



Required Skills
  • Excellent communication and customer relation skills.
  • Strong multi-tasking capability.
  • Efficiency in Microsoft Office programs (Word, Excel, etc.).
  • Present professional image.


Required Experience
  • Associate’s degree in Mechanical Engineering or related field practice with a minimum of 5 years’ experience in the vertical and/or horizontal CNC metal milling machining centers.
  • Experience in the operations of one or more of the following CNC Machine Tool Controls: Fanuc, Heidenhain, Siemens, Allen Bradley, Indramat, Mitsubishi, Tosnic, or Mazatrol.
  • Experience in the installation, production, assembly, and troubleshooting of CNC milling machine tool machinery.
  • Experience with electrical motors/components/drives/transformers.
  • U.S. Citizen or Green Card Required.

Single Source Technologies is poised to hire the very best people from around the globe. We believe the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals.   Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry. We offer competitive pay, generous benefits and ongoing training.

Makino is proud to be an EEO/M/F/Disabled/Vets employer

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