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Technical Support Specialist _ VMC in Mason, OH at Makino, Inc

Date Posted: 8/27/2018

Job Snapshot

Job Description

Makino is a world leader in metal-cutting and machining technology.  As a leader in advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market.  When companies make the parts that matter for automotive, aerospace, medical, die-mold and other industries worldwide, they make them with Makino. 

The Opportunity

Makino is seeking a Technical Support Specialist with 5 years’ experience in Vertical and/or Horizontal CNC Metal Milling Machine Tooling.  A TSS is the first responder to customer needs and provides troubleshooting support over the phone as well as dispatch field resources.

Essential Duties and Responsibilities

  • Identify and order necessary parts as needed.
  • Schedule, dispatch and provide guidance to Field Service Engineers.
  • Be the focal point of machine technical knowledge.
  • Participate in new product launches.
  • Work with Makino engineering departments to remedy machine problems.
  • Identify and communicate parts stocking needs both for new release products and for existing products as the machine design changes.
  • Inventory and maintain the team’s test equipment and special tools.
Required Skills
  • Apply the proper telephone etiquette and build positive rapport with various customers.
  • Excellent communication and customer relation skills.
  • Strong multi-tasking capability.
  • Efficiency in Microsoft Office programs (Word, Excel, etc.).
  • Present professional image.
  • Ability to work in the US without sponsorship.
Required Experience
  • Associates degree in Mechanical Engineering or related field practice with a minimum of 5 years’ experience in the vertical and/or horizontal CNC metal milling machining centers.
  • Experience in the operations of one or more of the following CNC Machine Tool Controls: Fanuc, Heidenhain, Siemens, Allen Bradley, Indramat, Mitsubishi, Tosnic or Mazatrol.
  • Experience in the installation, production, assembly and troubleshooting of CNC milling machine tool machinery.
  • Experience with electrical motors/components/drives/transformers.

We believe that the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals.   Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry. We offer competitive pay, generous benefits and ongoing training. 

Makino is proud to be an EEO/M/F/Disabled/Vets employer


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